Shipping policy

Last updated: October 9, 2026

Free worldwide shipping

SureForm offers free standard shipping worldwide to destinations accepted at checkout, including the United States and international destinations. We do not offer an express shipping service.

Estimated delivery: 7–12 business days

Please allow an estimated 7–12 business days from placing your order to delivery. This estimate includes order processing and transit. Business days are Monday through Friday, excluding public holidays. Delivery times are estimates, not guaranteed arrival dates.

Carrier disruptions, customs clearance, severe weather, holidays, or an address that needs correction can affect delivery. If we learn that your order will be delayed, we will contact you with the available information. If we cannot ship within our stated timeframe, we will offer the choice to accept a revised shipping date or cancel the unshipped order for a full refund, as required by applicable law.

Tracking and order updates

When your order ships, we will send a shipment confirmation with tracking information when available. Tracking can take time to update after a label is created. Orders may be fulfilled by our fulfillment partners; SureForm remains your point of contact for order support.

Address changes and cancellations

Check your delivery address before placing your order. For an address correction or cancellation, email sureformusa@gmail.com as soon as possible with your order number. We will try to help, but changes may not be possible once an order has entered fulfillment or shipped. If an order cannot be canceled, our Return and Refund Policy applies.

Missing, damaged, or incorrect deliveries

If your order has not arrived within the estimated window, tracking shows a delivery you did not receive, or an item arrives damaged or incorrect, contact sureformusa@gmail.com. Include your order number and a description of the issue; photos can help us resolve damage or incorrect-item reports. We will investigate with our fulfillment partner or carrier and arrange an appropriate resolution, including a replacement or refund where applicable. A carrier's delivery scan does not prevent you from reporting a missing package.

Questions about delivery? Email sureformusa@gmail.com.